{"id":109716,"date":"2023-05-11T12:29:58","date_gmt":"2023-05-11T10:29:58","guid":{"rendered":"https:\/\/www.afg.asso.fr\/modification-de-la-date-de-depart-du-delai-de-traitement-des-reclamations-par-les-societes-de-gestion\/"},"modified":"2023-05-11T12:29:58","modified_gmt":"2023-05-11T10:29:58","slug":"modification-de-la-date-de-depart-du-delai-de-traitement-des-reclamations-par-les-societes-de-gestion","status":"publish","type":"post","link":"https:\/\/www.afg.asso.fr\/fr\/modification-de-la-date-de-depart-du-delai-de-traitement-des-reclamations-par-les-societes-de-gestion\/","title":{"rendered":"Modification de la date de d\u00e9part du d\u00e9lai de traitement des r\u00e9clamations par les soci\u00e9t\u00e9s de gestion"},"content":{"rendered":"\n

Les soci\u00e9t\u00e9s de gestion sont tenues de mettre en place une politique de traitement des r\u00e9clamations de leurs clients. Il \u00e9tait auparavant pr\u00e9vu que la soci\u00e9t\u00e9 de gestion avait un d\u00e9lai de 2 mois maximum \u00e0 compter de la r\u00e9ception de la r\u00e9clamation pour r\u00e9pondre \u00e0 son client. (RGAMF art 321-40 pour les SGP d\u2019OPCVM ou art. 318-10 pour les SGP de FIA)<\/p>\n\n\n\n

L\u2019arr\u00eat\u00e9 du 17 avril 2023 (JO du 7 mai 2023)<\/span> <\/strong><\/a>modifie ces deux articles du r\u00e8glement g\u00e9n\u00e9ral de l\u2019AMF et pr\u00e9voit maintenant que le d\u00e9lai maximal de r\u00e9ponse est calcul\u00e9 \u00e0 compter de la date d\u2019envoi<\/strong> de la r\u00e9clamation par le client.<\/p>\n\n\n\n

A noter que l\u2019AMF devrait publier une mise \u00e0 jour de son instruction 2012-07 concernant les proc\u00e9dures de traitement des r\u00e9clamations.<\/p>\n\n\n\n

Remarque : la m\u00eame modification est apport\u00e9e pour le d\u00e9lai applicable aux autres professionnels et notamment aux Conseillers en investissement financiers.<\/p>\n\n\n\n

Voir arr\u00eat\u00e9 du 7 avril 2023 du journal officiel du 7 mai 2023<\/span><\/strong><\/a> annexe point VI<\/p>\n","protected":false},"excerpt":{"rendered":"

Les soci\u00e9t\u00e9s de gestion sont tenues de mettre en place une politique de traitement des r\u00e9clamations de leurs clients. Il…<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wds_primary_category":0,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[5],"tags":[],"thematics":[],"top_contenu":[],"class_list":["post-109716","post","type-post","status-publish","format-standard","hentry","category-non-classifiee"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/posts\/109716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/comments?post=109716"}],"version-history":[{"count":0,"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/posts\/109716\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/media?parent=109716"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/categories?post=109716"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/tags?post=109716"},{"taxonomy":"thematics","embeddable":true,"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/thematics?post=109716"},{"taxonomy":"top_contenu","embeddable":true,"href":"https:\/\/www.afg.asso.fr\/fr\/wp-json\/wp\/v2\/top_contenu?post=109716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}